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Last Updated: Nov 3, 2020

What Is SSH?

SSH is a network protocol used to communicate with remote hosts. SSH Clients are used to issue shell commands to your Service.

Linux and MacOS include a SSH Client called Terminal by default. Windows users can download PuTTy to use SSH.

Connecting with Terminal

Finding the SSH Username and SSH Password is easy.

Visit the Access panel of your Service and enable access to your Service or Instance to get your SSH Credentials.

Using SSH is meant for advanced users. By using it, you are affirming that you understand the risks. We recommend using Instance specific SSH Credentials when dealing with a single Instance instead of Service SSH Credentials which have higher privileges.

What Is SFTP?

SFTP is a secure network protocol used to transfer files between computers. You can use it to upload and download files to and from your Service or Instance.

SFTP Clients

Choose a free client from our list below or use your own client.

Connecting Using FileZilla

In this example, we are using FileZilla. Other SFTP clients should have a similar process. You can download and install FileZilla from here.

After launching FileZilla, you should see a screen similar to the one shown below. Select File from the top left hand menu and then select Site Manager.

Image of FTP Manager

Select New Site and fill in the form with the information shown on your service's dashboard page. The Host should be set to the IP Address shown in the *Access menu. The protocol used should be set to *SFTP - SSH File Transfer Protocol*. While *Logon Type* should be set to Normal.

Image of FTP Manager Connect

Once you have filled out all of the fields, click OK. Then reopen the site manager window. Next, select the new configuration and click Connect to connect to your server.

The left side of FileZilla shows your local computer's filesystem. The right side shows the remote server's filesystem. By dragging and dropping files or directories onto the right or left side you can transfer files between your computer and the remote server.

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